Nurseries - Terms and Conditions
will be despatched usually within 7 working days of
receipt of your order at the Nursery.
plants (except Pygmy Sundews due to their delicate
root systems) are shipped bare-rooted.
are sent using either Royal Mail 'Special Delivery'
or Royal Mail 1st Class for all UK destinations. For
EU orders, plants are sent Royal Mail 1st Class.
are sent worldwide by Royal Mail 1st Class.
notify us within 7 days if you have any problems with
the event of a claim being made, the liability of the
Nursery is limited to the value of the plants and/or
plant material is cultivated and propagated under
artificial conditons. No plants sold are wild-collected.
we take every precaution to guarantee the exact species
and genus of our seeds, mis-identification may still
occur. Please contact the Nursery should these circumstances
photographs on this website show typical examples
of the species/hybrids/cultivars in question and
are meant for illustrative purposes only. They do
not represent pictures of the actual plant despatched.
is no minimum order.
It is not our policy to substitute plants. If a plant
is out of stock or not available for any reason,
we will contact you to discuss a possible replacement,
refund or credit depending on your preference.
We prefer our customers to list a few suitable alternatives/substitute
seed species when placing an order for seeds. If
any species are out of stock or unavailable then
subtitutes can easily be made. In the event that
no alternatives have been listed, we will contact
you to discuss a possible replacement, refund or
credit depending on your preference.
of Triffid Nurseries are usually delighted with the size
and quality of our plants, the viability of our seeds
and the overall high quality of service provided. If
however, any customers are not satisfied we will do everything
we can to put things right and resolve any outstanding
you change your mind about anything you order, you can
cancel the order up to 7 working days after the goods
are delivered. To cancel an order, please e-mail us at
email@example.com with details of the order
you are cancelling. We will refund the price paid by
you for the goods as soon as we can, and no later than
30 days after the cancellation.
plants must be returned to Triffid Nurseries within 14
days from the date of their receipt. Any seeds to be returned
must be un-opened and in their original glassine envelope.
We may have to deduct any reasonable costs we incur in
recovering the goods from you.
Whilst we respect your right to change your mind, we would ask that
you take reasonable care of any goods (especially plants) which you
decide you do not want. Please make sure you follow any care instructions
we give you for plants.
Nurseries, Great Hallows, Church Lane, Stoke Ash, Suffolk IP23 7ET